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Student
mg190
Posts: 1
Member Since: ‎11-30-2012
Message 1 of 2 (70 Views)

HPJ6480 error cartridge message

I replaced the toner cartrige but still have an error message

Regents Professor
Ciara_B
Posts: 6,370
Member Since: ‎11-27-2009
Message 2 of 2 (53 Views)

Re: HPJ6480 error cartridge message

Hi, have you tried cleaning the cartridge contacts and cleaning the contacts on the printer carriage? (using a clean swab or lint-free cloth and distilled water)

 

Figure 16: Clean the copper colored contacts
Illustration of cleaning the cartridge contacts.  
Figure 17: Clean the carriage contacts inside the product
Image: Clean the carriage contacts inside the product.
1 - Copper colored contacts
2 - Ink nozzles (DO NOT CLEAN)
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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