12-03-2012 07:47 AM
Hi, have you tried cleaning the cartridge contacts and cleaning the contacts on the printer carriage? (using a clean swab or lint-free cloth and distilled water)
Figure 16: Clean the copper colored contacts
1 - Copper colored contacts
Figure 17: Clean the carriage contacts inside the product
2 - Ink nozzles (DO NOT CLEAN)
Although I am an HP employee, I am speaking for myself and not for HP.