06-14-2014 11:01 PM
So I see that the latest post is about a year old.
I have followed all those steps and still cannot print black, though I can print in grey all day!!
This is really wierd and so far I do not see any actual steps that are helping.
Is there someone at HP looking into this? These printers are not cheap!! My old deskjet is running 5 years or more but this new fancy one seems to die out right after the warrenty expires
06-16-2014 09:50 AM
I see you are unable to print black from your Photosmart 5510, I'd like to help.
Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
Please also include your country/region in your next post. Thanks.
06-16-2014 05:11 PM
I tried all those steps and still cannot print, I can print in grey or any other color, just not black and sadly, the unit is out or warranty
06-17-2014 07:18 AM
I would very much like to do all I can to help. Please include your country/region in your next post. Thanks.
06-17-2014 10:08 AM
Well dapenguin, unless you're a sailor, you don't need a boat anchor
I am going to send you a private message, please check the little envelope in the top right hand corner.