How can I speak with someone re my printer please HP c5180 all in one photosmart.

[colleenadawn]

  My printer was calling for Black and Cyan colours, I changed both in the usual manner. when I places the black in the "genuine HP ink message came up but I didn't notice the same when I replaced the cyan.   Next I tried to print my work and the message came  through saying that I needed to change both the black and cyan. I even cleaned the it and all of the colours came through beautifully but it still won't print properly anything from the computer.

I decided to try scanning amazingly anything I scan comes through ok.  

I really need to speak with someone more knowledgeable than I am.   Thank you heaps.

[CharlesHP]

Did you try power cycle the printer? The situation you are describing sounds like somehow the computer lost connection to the printer, so it didn't know you have new cartridges.

[Bob_Headrick]

Please be aware that this forum is a peer to peer support forum, it is not a direct link to HP support.

The troubleshooting steps in this document may help resolve the issue.