How do I fix "incompatible printhead" problem? HP Photosmart Plus B210e (2113 Views)
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Honor Student
VTDogNurse
Posts: 2
Registered: ‎08-31-2012
Message 1 of 5 (2,113 Views)

How do I fix "incompatible printhead" problem? HP Photosmart Plus B210e

I have an HP Photosmart B210e printer, set up on wireless. The printer was working absolutely fine until.... the screen asked if I wished to update latest software, I pushed "yes", and then the message appeared --"Incompatible Printhead: The printhead installed is not intended for use in the printer"

I have turned the printer on & off, I have unplugged it, I have taken the printhead out & cleaned it.  I have rebooted the computer, I have unplugged the router & cable box and restarted them ... all to no avail. 

Please help me get my "update" off the printer and go back to printing like it was before. Thank you!

Master's Graduate
KennyB3
Posts: 350
Registered: ‎10-17-2011
Message 2 of 5 (2,052 Views)

Re: How do I fix "incompatible printhead" problem? HP Photosmart Plus B210e

VTDogNurse,

 

After removing the cartridges and printhead, cleaning the copper contacts on the carriage, printhead, and ink cartridges then installing the printhead and ink cartridges, and resetting the printer we can see if this printhead has gone bad by replacing it with a spare.

 

To be sure, is the message appearing on the computer or the printer for the printhead or the cartridges?

 

Click here to see and use the Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads.  There are many ways to contact HP.  A good number to call is 1-800-474-6836.

Click the Kudos on the left side for helping and click Accept as Solution for providing a solution. I work for HP.

Best Regards,
Kenneth
Honor Student
VTDogNurse
Posts: 2
Registered: ‎08-31-2012
Message 3 of 5 (2,042 Views)

Re: How do I fix "incompatible printhead" problem? HP Photosmart Plus B210e

Hi Kenneth,

To answer your question:

"To be sure, is the message appearing on the computer or the printer for the printhead or the cartridges?"

 The message appears on the screen of the printer.  I cannot get that message off the screen either; it won't let me back to a 'home' or menu place at all. 

 

I guess I am a little confused about the printhead not being compatible after I did the software update; I had printed something before then and all was working well.  Is the new software just not recognizing the printhead as a valid one?

Thanks so much,

Ami

 

Master's Graduate
KennyB3
Posts: 350
Registered: ‎10-17-2011
Message 4 of 5 (1,978 Views)

Re: How do I fix "incompatible printhead" problem? HP Photosmart Plus B210e

[ Edited ]

The new software update itself shouldn't cause the printhead to become incompatible with the printer.

With the message coming up on the printer, see the solutions in this document here to be sure we haven't missed anything.

Click the Kudos on the left side for helping and click Accept as Solution for providing a solution. I work for HP.

Best Regards,
Kenneth
Student
swhite44
Posts: 1
Registered: ‎03-23-2014
Message 5 of 5 (177 Views)

Re: How do I fix "incompatible printhead" problem? HP Photosmart Plus B210e

You can shove your KUDOS Kenneth, what a useless answer!
Which goes with the useless printer.

Mine also had no change, prihthead is original, and suddenly it is incompatible.

If you had any sense you would realise this is a problem with your printer or software,

and not a matter of buying a SPARE printhead to test it.

Good way to sell more useless products eh?

 

Such a crappy printer, 60 euro to buy but the ink cartridges cost twice that, and then it stops working after printing a few dozen pages. Shame on you.

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