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08-31-2012 06:39 PM
I have an HP Photosmart B210e printer, set up on wireless. The printer was working absolutely fine until.... the screen asked if I wished to update latest software, I pushed "yes", and then the message appeared --"Incompatible Printhead: The printhead installed is not intended for use in the printer"
I have turned the printer on & off, I have unplugged it, I have taken the printhead out & cleaned it. I have rebooted the computer, I have unplugged the router & cable box and restarted them ... all to no avail.
Please help me get my "update" off the printer and go back to printing like it was before. Thank you!
09-07-2012 03:04 PM
After removing the cartridges and printhead, cleaning the copper contacts on the carriage, printhead, and ink cartridges then installing the printhead and ink cartridges, and resetting the printer we can see if this printhead has gone bad by replacing it with a spare.
To be sure, is the message appearing on the computer or the printer for the printhead or the cartridges?
09-08-2012 09:25 AM
To answer your question:
"To be sure, is the message appearing on the computer or the printer for the printhead or the cartridges?"
The message appears on the screen of the printer. I cannot get that message off the screen either; it won't let me back to a 'home' or menu place at all.
I guess I am a little confused about the printhead not being compatible after I did the software update; I had printed something before then and all was working well. Is the new software just not recognizing the printhead as a valid one?
Thanks so much,
09-17-2012 02:41 PM - edited 09-17-2012 03:00 PM
The new software update itself shouldn't cause the printhead to become incompatible with the printer.
With the message coming up on the printer, see the solutions in this document here to be sure we haven't missed anything.