11-27-2012 02:48 PM
11-28-2012 12:35 PM
11-28-2012 03:39 PM
Have you recently upgraded to Windows 7
No. I added the printer.
Did you use the CD that came with the printer to install it to the computer?
Yes I did.
did you download full feature drivers for the printer or did you do a basic driver install?
Basic driver install
I do appreciate your time trying to help me out. I will try and find the "full feature driver"
11-29-2012 07:27 AM - edited 11-29-2012 07:28 AM
Here is a link to our site that has the free drivers. Choose whether your OS is a 32 bit or 64 bit and the page will populate the basic and full feature drivers option. If the Deskjet is the only printer that you have on your set up; you can install the full feature software over the basic since it is working for you.
Or, the other course of action to pursue is to take the CD that came with the printer out, place it back in the computer and then choose the "Add More Software" option. I hope that this helps.
11-29-2012 03:33 PM
I am trying... but "Add More Software" is not an option when I put the CD in and go into it. I am getting frustrated. I switched from Lexus and I have been happy with HP but I am not getting results.
12-02-2012 10:27 AM
OK not so fast...Now I cannot print pictures.... It goes to the que and then it dissapears... I can do documents but not pictures on my photo quality paper.... Now what??