How to resolve the "Incompatible Print Cartridge" Message (12367 Views)
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Regents Professor
Travis_C
Posts: 4,868
Registered: ‎11-22-2011
Message 1 of 11 (12,367 Views)
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How to resolve the "Incompatible Print Cartridge" Message

Hello everyone

 

Have you ever received the "Incompatible Print Cartridge" message? This can be caused by defective cartridges, dirty cartridge contacts, or using the wrong cartridges for your printer or region. If you get this message after moving to a different country and using a different HP ink you will need to call HP support and have them explain how to change the region of your printer.

 

If, however, you have not moved and you are getting this message with a new or current cartridge there is quite a bit of troubleshooting that can be done. There is both an article and youtube video to help you through resolving this issue They are both excellent tools to help with troubleshooting. If the steps don't resolve your issue make sure to try a different cartridges as this helps isolate the issue to the printer or the cartridge.

 

The 'Incompatible Cartridge', 'Incorrect Print Cartridge', or 'Print Cartridge Problem' Message Disp...

Fix an "Incompatible Print Cartridge" Message - HP Officejet J4680 All-in-One Printer

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Regents Professor
Travis_C
Posts: 4,868
Registered: ‎11-22-2011
Message 2 of 11 (12,365 Views)

Re: How to resolve the "Incompatible Print Cartridge" Message

If anyone has any questions let me know and I will be happy to help. The above video and article is for the Officejet J4680 but there are other version of the article for other printers that may have more cartridges than just two.

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fireflyrev
Posts: 1
Registered: ‎01-08-2013
Message 3 of 11 (12,240 Views)

Re: How to resolve the "Incompatible Print Cartridge" Message

My printer is an HP Photosmart 5510.  It will not accept my Cartridge World refills, but states I must replace all cartridges.  I have not had this problem in the past.  Is this something new with HP protectionism?  What is the workaround?  I must ask because I have never had this problem before.  I have already replaced the new cartridges I put in with a new set...same problem.

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judyeburnham
Posts: 4
Registered: ‎01-08-2013
Message 4 of 11 (12,229 Views)

Re: How to resolve the "Incompatible Print Cartridge" Message

Hi,  I bought an HP DeskJet 1000 - J110a in Costa Rica and purchased a high yield black  ink cartridge 61xln i the U.S.  The printer does not recognize it.  Can someone tell me how to make it recognizable?  Thanks so much

Regents Professor
Travis_C
Posts: 4,868
Registered: ‎11-22-2011
Message 5 of 11 (12,217 Views)

How to resolve the "Incompatible Print Cartridge" Message

Hello fireflyrev

First I would like to say that HP states "Yes, you can." to the question "Can I refill the ink in my HP ink Cartridges?", however, HP also asks the question "but do you want to?". A study by QualityLogic found that almost 1/6 refilled cartridges were Dead on Arrival (DOA) and 70% of refills they tested had some form of reliability problem.
Can I Refill The Ink In My HP Ink Cartridge?

As for some actual troubleshooting, try the following article. It is specific for the Photosmart 5510 in resolving ink cartridge compatible messages. Part of the troubleshooting is to try new Genuine HP ink to isolate the problem. 'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C...

Also, the error may be caused if the refills are using older generation cartridges, HP will replace Genuine HP cartridges if they are the older generation for the newer versions. 'Incompatible Older Generation Cartridge Installed' Message


Hello judybernham

In your case, you may be receiving the error message because you moved to a different country. When you change region your printer needs to have it's region reset. If you just bought the ink and it is in warranty you can call HP support and ask about resetting the region for your printer.
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DAVIDAGBE
Posts: 1
Registered: ‎05-26-2013
Message 6 of 11 (11,825 Views)

Re: How to resolve the "Incompatible Print Cartridge" Message

I purchased HP printers deskjet 3050A and deskjet 1000 while schooling in London. They both use Hp catridge 301. Now I am back to Nigeria and purchased hp catridge 122 which is used for the same models here. But they show incompoatible catridges. What do I do to rectify this problem?

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Bob_Headrick
Posts: 14,069
Registered: ‎11-17-2008
Message 7 of 11 (11,822 Views)

Re: How to resolve the "Incompatible Print Cartridge" Message


DAVIDAGBE wrote:

I purchased HP printers deskjet 3050A and deskjet 1000 while schooling in London. They both use Hp catridge 301. Now I am back to Nigeria and purchased hp catridge 122 which is used for the same models here. But they show incompoatible catridges. What do I do to rectify this problem?


You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

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Honor Student
softouch
Posts: 3
Registered: ‎09-24-2013
Message 8 of 11 (9,689 Views)

Re: How to resolve the "Incompatible Print Cartridge" Message

hp deskjet 3050 with original ink 61 black and 61 tri color that i just bought and its telling me incompatible, can i reset

or fix my problem like the other printer shown or do i have to go with another ink i see them telling me to buy ink 122.

i feel its a waste if ink and money if i have to do that and the stores are telling you that 61 is the right and original ink for 

the printer and still isn't working with it. need help please

Top Student
shoeray
Posts: 5
Registered: ‎10-29-2013
Message 9 of 11 (7,560 Views)

Re: How to resolve the "Incompatible Print Cartridge" Message

cosco have started refilling cartridges for hp 8500a office jet pro . i get repace damaged cartridge error message they have repced chip in cartridge  but it has made no diffrence any quick fixes 

 

HP
Rainbow7000
Posts: 2,298
Registered: ‎09-02-2013
Message 10 of 11 (7,402 Views)

Re: How to resolve the "Incompatible Print Cartridge" Message

Hi shoeray,

 

I am sorry to hear that you are having issues with your ink cartridges. I have found some information for you in regards to refilled ink.

 

Please see: Can I Refill The Ink In My HP Ink Cartridge

 

I recommend using Genuine HP Ink cartridges.

 

I hope this helps :smileyhappy:

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R a i n b o w 7000
I work on behalf of HP

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