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Tinapawson
Posts: 1
Member Since: ‎05-08-2014
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Hp 5520 won't install remanufactured ink cartridges

My HP 5520 won't recognise my remanufactured inks screen just shows a yellow dot and says replace cartridges
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Ciara_B
Posts: 6,213
Member Since: ‎11-27-2009
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Re: Hp 5520 won't install remanufactured ink cartridges

@Tinapawson 

 

 

It's possible the printer can't recognise the non HP ink. Often the quality & reliability isn't as good as original. You could try cleaning as described in the link HERE. Failing that, either switch to original HP or return the remans to the place of purchase.

 

  1. Figure 12: Cartridge contacts
    Image: Cartridge contacts
    1 - Cartridge contacts
  2. Inspect the contacts for ink and debris buildup.
  3. Wipe the contacts with a swab until no debris remains on them.

 

FYI some links on this topic if you're interested....

 

http://www.buyerslab.com/products/samples/HP-Inkjet-Cartridges-vs-Refilled-Cartridges.pdf

http://www8.hp.com/us/en/pdf/InkAffordabilityWhitepaper_4.27.10_FINAL_tcm_245_1142627.pdf

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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