03-12-2012 08:11 AM
This is the situation:
Yesterday I reinstalled my win 7 ultimate 32 bit, cleaning up all my data. I installed all the drivers and eveyrthing works fine except for the printer. It's not a new issue, the printer wasn't working before either, only that now it can't be a virus problem.
The win 7 installed automaticly my printer [hp 5550] drivers and showed that everything went properly.
When I execute a print, it shows me in the printer tasks window "printing" but nothing happens. The printer doesn't even make a noise of trying to do something. I downloaded the DU from this site and it shows me that everything is ok with my printer. I tried reinstalling the printer device, restart the pc, unplug and inplug the USB connector... nothing works! the printer powering button does work and light up properly, but there is a wierd noticeable issue: The printer color detector button is flashing like a warning, and when I press it nothing happens. The ink is new and fitted to the printer. Btw I tried the shut down of my internet security program [COMODO] and nothing changed...
What's wrong with my printer?
03-14-2012 06:47 AM
It sounds like you are having a hardware failure on the printer. Check out the document below.
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- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies