08-24-2012 09:52 PM
My system is windows 7 and my printer is connected wirelessly. I have cleaned my printheads as recommended but my prints still come out red or pink. Its almost as if the cyan or blue ink passage is stopped up. My alignment fails so I followed the steps to correct the failed alignment but my no luck. I cleaned the area where the ink cart. goes with a q-tip. My alignment was successful so i tried to print a photo and it was still red/pink like no blue ink is coming out. Suggestions please, what should my next steps be?
08-28-2012 06:34 AM
Please, check out this document.
I am an HP employee.
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If my reply resolved your problem, please mark it as as Accepted Solution so that it can be found easier by other people.
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies