I have a HP 8500 all in one printer. When printing colored pictures or documents my prints look red. (363 Views)
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Student
kbeew
Posts: 1
Registered: ‎08-24-2012
Message 1 of 2 (363 Views)

I have a HP 8500 all in one printer. When printing colored pictures or documents my prints look red.

My system is windows 7 and my printer is connected wirelessly. I have cleaned my printheads as recommended but my prints still come out red or pink. Its almost as if the cyan or blue ink passage is stopped up. My alignment fails so I followed the steps to correct the failed alignment but my no luck. I cleaned the area where the ink cart. goes with a q-tip. My alignment was successful so i tried to print a photo and it was still red/pink like no blue ink is coming out. Suggestions please, what should my next steps be?

PhD Student
Wixma
Posts: 886
Registered: ‎09-21-2011
Message 2 of 2 (341 Views)

Re: I have a HP 8500 all in one printer. When printing colored pictures or documents my prints look

Hello kbeew.

 

Please, check out this document.

 

Cheers!

Wixma.
I am an HP employee.
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