08-24-2012 09:52 PM
My system is windows 7 and my printer is connected wirelessly. I have cleaned my printheads as recommended but my prints still come out red or pink. Its almost as if the cyan or blue ink passage is stopped up. My alignment fails so I followed the steps to correct the failed alignment but my no luck. I cleaned the area where the ink cart. goes with a q-tip. My alignment was successful so i tried to print a photo and it was still red/pink like no blue ink is coming out. Suggestions please, what should my next steps be?
08-28-2012 06:34 AM
Please, check out this document.
I am an HP employee.
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