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Top Student
lpetty
Posts: 5
Member Since: ‎09-11-2013
Message 1 of 9 (631 Views)

I have a HP officejet 9500 and new hp cartridges will not register

I have just purchased from staples new hp cartridges for printer and they will not register

Regents Professor
Ciara_B
Posts: 6,213
Member Since: ‎11-27-2009
Message 2 of 9 (626 Views)

Re: I have a HP officejet 9500 and new hp cartridges will not register

Hi, so when you say they won't register are you seeing a particular error msg? Does it look like they clicked into place properly?

 

FYI, check out the youtube playlist for replacing cartridges

http://www.youtube.com/playlist?list=PLEFCBB284ED561342 

 

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
lpetty
Posts: 5
Member Since: ‎09-11-2013
Message 3 of 9 (621 Views)

Re: I have a HP officejet 9500 and new hp cartridges will not register

the cartridges click into place and the error message says not enough ink in cyan cartridge and shows cyan with an exclamation mark on screen.

Regents Professor
Ciara_B
Posts: 6,213
Member Since: ‎11-27-2009
Message 4 of 9 (617 Views)

Re: I have a HP officejet 9500 and new hp cartridges will not register

Ok, so try the steps in the document below...

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02603397

 

Please let me know how you get on

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
lpetty
Posts: 5
Member Since: ‎09-11-2013
Message 5 of 9 (613 Views)

Re: I have a HP officejet 9500 and new hp cartridges will not register

I have tried all of the items other than service, and still the same error.
If the printer is no good I will buy a new one, but I have just spent £80.00 on cartridges and wonder if I would get the monay back.
Regents Professor
Ciara_B
Posts: 6,213
Member Since: ‎11-27-2009
Message 6 of 9 (610 Views)

Re: I have a HP officejet 9500 and new hp cartridges will not register

Is the printer still in warranty?

http://h10060.www1.hp.com/pageyield/en-019/yieldSearch.html?cCode=us

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
lpetty
Posts: 5
Member Since: ‎09-11-2013
Message 7 of 9 (607 Views)

Re: I have a HP officejet 9500 and new hp cartridges will not register

unfortunately not

Top Student
lpetty
Posts: 5
Member Since: ‎09-11-2013
Message 8 of 9 (587 Views)

Re: I have a HP officejet 9500 and new hp cartridges will not register

have you any ideas or the number of HP uk i can contact?

Regents Professor
Ciara_B
Posts: 6,213
Member Since: ‎11-27-2009
Message 9 of 9 (585 Views)

Re: I have a HP officejet 9500 and new hp cartridges will not register

Sure, check out the link below.....

 

http://www8.hp.com/uk/en/contact-hp/phone-assist.html

 

Could you please let us know how you get on?

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation