09-11-2013 07:17 AM
Hi, so when you say they won't register are you seeing a particular error msg? Does it look like they clicked into place properly?
FYI, check out the youtube playlist for replacing cartridges
09-11-2013 07:24 AM
the cartridges click into place and the error message says not enough ink in cyan cartridge and shows cyan with an exclamation mark on screen.
09-11-2013 07:43 AM
Ok, so try the steps in the document below...
Please let me know how you get on
09-11-2013 07:53 AM
If the printer is no good I will buy a new one, but I have just spent £80.00 on cartridges and wonder if I would get the monay back.
09-11-2013 08:14 AM
Is the printer still in warranty?
09-12-2013 05:26 AM
Sure, check out the link below.....
Could you please let us know how you get on?
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies