• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-28-2014 12:03 PM

HP Recommended
I am receiving an incompatible printhead warning, and I can not print. I have changed all the cartridges with correct HP cartridges. I do not know what to do now? Thanks!
1 REPLY 1

‎06-29-2014 02:49 PM - last edited on ‎03-07-2017 11:57 AM by HP Administrator

HP Recommended

The printhead is separate from the cartridges in the B210 printer.  While it is possible the printhead has failed and will need replacement, it is also possible the simply cleaning the printhead electrical contacts will resolve the issue.  I would suggest removing the printhead and cleaning the electrical contacts as shown in the document here.  If there is a lot of ink buildup on the printhead I would suggest soaking it as shown in this post before replacing it in the printer.

 

Be sure to clean the electrical contacts in the printer as well as on the printhead (since you will be reinstalling the original printhead in the printer).


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.