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drsliders
Posts: 1
Member Since: ‎05-14-2014
Message 1 of 2 (78 Views)

Incompatible cartridges

Hi, folks!

Just purchased cartridges black and tricolour 121 here in Abu Dhabi,

Package confirms compatibility w/ ENVY110 devices, though printer does not recognise them.

Printer is originaly from UK, current location UAE.

 

Is there any solution, could software of the printer updated?

Thanks in advance

Eriks

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banhien
Posts: 33,120
Member Since: ‎01-29-2009
Message 2 of 2 (70 Views)

Re: Incompatible cartridges

Hi,

 

Please use the following instructions and contact HP for a fix:

 

    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02558798

 

Regards.

BH
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