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Honor Student
RedRhino999
Posts: 2
Member Since: ‎12-20-2013
Message 1 of 7 (957 Views)

Ink Cartridge Carriage Stuck Empty HP Photosmart 5510

[ Edited ]

I closed the ink cartridge access door while the carriage was empty. Now, when I try to turn the printer on, I get an error saying that the cartridges are damaged or missing, and it asks me to replace them. However, when i open the access door to replace the cartridges, the cartridge carriage doesn't move and is stuck on the right side, unaccessible. I can't replace the cartridges.

 

How can I fix this?

 

I really need to fix this soon

 

photo 2.JPGphoto 1.JPG

Honor Student
RedRhino999
Posts: 2
Member Since: ‎12-20-2013
Message 2 of 7 (955 Views)

Re: Ink Cartridge Carriage Stuck Empty

[ Edited ]

o

Top Student
A_P_Richelieu
Posts: 6
Member Since: ‎12-21-2013
Message 3 of 7 (925 Views)

Re: Ink Cartridge Carriage Stuck Empty HP Photosmart 5510

Have the same problem with a HP Photosmart C5390.

The Carriage is stuck at the right side. You can move it slightly to the left about 1 cm.

Then it is not possible to move it any further left.

It is easy to move back.

 

There is a report that one of the Black Cartridges are broke or missing.

 

Get a status error 0x610000f6

 

 

HP Support Agent
Gemini02
Posts: 7,109
Member Since: ‎09-03-2013
Message 4 of 7 (891 Views)

Re: Ink Cartridge Carriage Stuck Empty

Hi RedRhino999 and A_P_Richeli

 

I understand the carriage is stuck on the right side and won't move out.

 

I would start by checking the pathways of the carriage to make sure there are  no paper jams.

Try to gently manually move the print carriage from one side to the other. If the carriage is at the right side, it is docked in its station. You can try to lift up and slide it to the center.

Perform a power reset.
Press the Power button to turn on the printer.
With the printer turned on , disconnect the power cord from the rear of the printer.
Wait at least 30 seconds.
Reconnect the power cord to the rear of the printer.
Press the Power button to turn on the printer.

 

I have included a document for the Photosmart 5510 for a carriage jam issues.

 

Here is a document for the Photosmart c5390.

 

Hope this helps.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
Top Student
A_P_Richelieu
Posts: 6
Member Since: ‎12-21-2013
Message 5 of 7 (888 Views)

Re: Ink Cartridge Carriage Stuck Empty

Does not help at all. There is no paper stuck. The carriage is on the right side.
When the printer starts it will try to move the carriage to the right, and not to the left.
This obviousluy does not work.
After trying a few times, it will give up and display the error message.
Is there a service manual?
I think that if the carriage can be physically moved to the left, the printer might recover.
HP Support Agent
Gemini02
Posts: 7,109
Member Since: ‎09-03-2013
Message 6 of 7 (885 Views)

Re: Ink Cartridge Carriage Stuck Empty

Hi A_P_Richeli

 

Sorry that didn't help fix the issue.

 

I have provided the manuals for the Photosmart c5390.

 

Your best option at this time would be to contact HP Tech Support for further
 assistance to see what other options are available for you.

 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
Top Student
A_P_Richelieu
Posts: 6
Member Since: ‎12-21-2013
Message 7 of 7 (882 Views)

Re: Ink Cartridge Carriage Stuck Empty

I have now disassembled the printer, and apparently there is a large plastic part under the carriage,
which is dislocated. It has moved to far towards the front. Apparently a bad design.
This blocks any movement of the carriage.

I removed the complete carriage after removing the metal slider
and moved this plastic part a little backwards, and now the carriage is at least moveable.
Disassembling the printer was a pain, but hopefully, I will be able to put the stuff together.
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