07-14-2014 11:47 AM
My printer had been working fine until just this morning when we went to print something from Google Chrome and this came up. I removed the Black cartridge and replaced with a known full cartridge. Then I tried again to print the same document and the error message reappeared with the new cartridge.
07-15-2014 01:22 PM
Hello SheepShearer, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into cartridge errors. I would like to help!
I would recommend removing the cartridge, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also suggest following the steps in this document on The Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although the error is different than the title of the document, the steps should help resolve this issue.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
07-16-2014 01:13 PM
At this point, I would recommend contacting HP directly. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
THank you for posting on the HP Forums.