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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-06-2014 02:14 PM

HP Recommended

I have an HP Photosmart Premium Fax All-in-One printer, model C410a.  I am getting the subject message posted on the printer's display.  I've tried shut-down and restart procedure to no avail.  Then I found a cite that details how the print head can be removed and cleaned.  The print head assmebly was covered in ink residue.  I attempted to clean all electrical contact points and ink residue but this did not solve problem.  Please advise what needs to be done.  Thanx!!!!!!!!!!!!!

4 REPLIES 4

‎09-06-2014 02:18 PM

HP Recommended

I think you have tried it all Rick, I would try cleaning the printhead again and just do the basic reset on the printer and hope for the best.  good luck!

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‎09-10-2014 03:02 PM

HP Recommended

Follow up to subject problem as you suggest resulted in additional cleaning of the printhead.  A new message now appears "Incompatible Printhead".  What has happened? 

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‎09-11-2014 03:44 AM - last edited on ‎04-20-2016 03:30 PM by HP Administrator

HP Recommended

Sounds like the printhead has failed. If the printer is still in warranty then call Support. If not, then one option is to purchase a new Printhead at the HP Part Store (part no. is CN642A). More details in the link below....

 

 

http://support.hp.com/us-en/document/c01794817

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎09-11-2014 01:15 PM

HP Recommended

My printer is out of warranty, however can you give me additional info on what could have caused the Printhead to fail?  I immersed the Printhead in Isoprophl Alcohol and removed ink residue that seemed to "clogg" the device.  Getting a new Printhead may solve this problem but does not satisfy my curiosity.  Thanx............

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