03-17-2014 01:30 PM
Please read this post then provide some details. What printer model? What operating system? Are the error messages on the printer or computer screen?
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
<---- If my answer was helpful please click the "Thumbs Up" to say "Thank You".
If your problem is solved please click the "Accept as Solution" button ---->
03-17-2014 06:45 PM
Equipment is HP Officejet 6500A Plus. Error message appears first on the printer display as "Ink System Has Failed. Unable to print, copy....." followed by Oxc19a0022. Eventually a message appears on my computer screen mentioning a printhead. Went to this site's suggested solution and cleaned the printhead and contacts on printer as instructed, powered down, unplugged, plugged in again......twice. Still the same message.
I am using the Windows operating system.