Ink System Failure, Oxc19a 0036 for HP Photosmart Premium C309a

[glaztiger]

When I replaced the Print Black cartridge last week, My HP Photosmart Premium C309a, purchased 12/22/09, now defaults to the message:  Ink System Failure, Oxc19a 0036.  I need to know if this is repairable.  Can I replace the printer head.  For what cost?  Or must I now purchase a new printer?

[jabzi · Accepted solution]

Hello,

Please click  Ink System Failure totorubleshoot .

If issue still persists, then please call HP Tech support ( US ) -  1-800-474-6836 for other options. 

Regards,
Jabzi

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[glaztiger]

Thanks Jabzi,

I clicked  on your link, but the link failed.  However, I did find the Ink Failure solutions page yesterday and ran through the suggested fixes.  Unfortunately, nothing helped and I did finally call a Tech.  I have now purchased a "reconditioned" HP 8600 to repolace my C309a.  Hated to spend the money, but hoping it will last longer than the last.

I appreciate your input.

Joanne