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Re: Ink System Failure (480 Views)
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LillySmith Student
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LillySmith
Posts: 1
Registered: ‎11-17-2011
Message 1 of 4 (510 Views)
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Ink System Failure

‎11-17-2011 11:14 AM

HP Officejet 6500 Wireless N, Windows 7 64-bit, error msg. Ink system failure, Please turn off printer then back on.

 

I did turn off the printer, uplung it and 10 sec later plugged it in and turned it on and I get the same message as soon as I press copy.  It won't fax or anything.  All new ink cartridges.  It should still be under warranty, what should I do?

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Teacher Teacher
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Blanco474
Posts: 148
Registered: ‎09-12-2011
Message 2 of 4 (507 Views)
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Re: Ink System Failure

‎11-17-2011 11:32 AM

Hi, I am sorry to hear that you are  having a problem with your printer, if your unit is under warranty I would suggest to contact HP and let me troubleshoot your unit. Regards

I am an HP employee, Printer/All-in-One Expert.
Say Thanks by clicking the Kudos Star. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
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PhD Student PhD Student
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Ciara_B
Posts: 2,297
Registered: ‎11-27-2009
Message 3 of 4 (480 Views)
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Re: Ink System Failure

‎11-19-2011 06:02 AM

Hi LillySmith

Have you tried cleaning the printhead?

There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the ink nozzles and the electrical contacts, and the electrical contacts. Follow these steps to clean the printhead.
Figure 11: Three areas to clean
The three areas on the printhead to clean
1 - Plastic ramp on the side of the ink nozzles
2 - The edge between the ink nozzles and the electrical contacts
3 - The electrical contacts
 
Although I am an HP employee, I am speaking for myself and not for HP.
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lbusdtech Student
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lbusdtech
Posts: 1
Registered: ‎08-27-2012
Message 4 of 4 (197 Views)
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Re: Ink System Failure

‎08-27-2012 07:51 AM

I see no fixes posted. I cannot print and would like to.

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