05-14-2014 08:28 AM
I have a HP Officejet 6700 Premium printer (warranty end date 9-19-2013) that was working fine until I had to replace all the ink cartridges. Now I am getting the printer message "Ink System Failure -- there is a problem with the printer or ink system." The computer message is "Missing or Failed Printhead Cyan/Magenta/Yellow/Black. The printhead appears to be missing, not detected, incorrectly installed, or incompatible." I had previously refilled the cartridges at Costco and it worked fine, but it didn't this time when I had them refilled. So I bought brand new HP cartridges (spent $100) and still no luck? Thank you for your assistance.
05-14-2014 08:38 AM
While the printer is turned on try unplugging the power cord from the back of the unit and then connect it back again and see if it helps.
If this does not helps then please contact HP Support.
05-14-2014 08:42 AM
Perform the steps given in the link and this would resolve the issue
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies