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04-13-2012 11:04 PM
My printer is having a problem with the black ink cartridge. Everything appears to be in working order, there are no error messages or anything, and the printer recognises the cartridge and shows that it is full but won't print from it. I have taken it out and replaced it, and it does the same thing with every cartridge I have. The color cartridge work just fine though.
Product Name HP Envy 100 D410 series
Product Model Number CN517A
Product Serial Number CN0ACD21JM05KZ
Service ID 21237
Firmware Version SLM1CN1039HR
Total Page Count 776