Question
Ink is leaking on my HP Officejet 8500
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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 11 of 39 (1,872 Views)

Re: Ink is leaking on my HP Officejet 8500

Hi SignLine,

 

The document I provided is for feeding issues. In the document it explains how to clean the pickup and separator tires, which should resolve the multiple page pick up.

 

Do you have any ink error messages on the 8500 printer?

 

if so, what is the error message?

I am an HP employee.

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SignLine
Posts: 35
Member Since: ‎02-13-2010
Message 12 of 39 (1,862 Views)

Re: Ink is leaking on my HP Officejet 8500

Hiya,

It's not a feed issue, it feeds in fine, it prints a sheet fine, done, but when it has it then part takes in the next sheet afterwards, then when you want to print again it takes the sheet part fed in and spits it out blank, then it prints what it is supposed to as it should, then it takes in another sheet, partly, and the infernal cycle continues, it isn't a feed issue, it is a software or hardware issue.

 

Thanks!

Intern
SignLine
Posts: 35
Member Since: ‎02-13-2010
Message 13 of 39 (1,861 Views)

Re: Ink is leaking on my HP Officejet 8500

And this does have an error at times too, the other error is for the 3300 so ignore I ever said that, on the 8500 the error I just got for no reason and it just cancelled out, 0x61011bef

 

Thanks!

 

 

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 14 of 39 (1,860 Views)

Re: Ink is leaking on my HP Officejet 8500

Hi SignLine,

 

Please call our technical support at 800-474-6836 for this Ox error message. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

I am an HP employee.

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rjlrls
Posts: 4
Member Since: ‎10-25-2011
Message 15 of 39 (1,855 Views)

Re: Ink is leaking on my HP Officejet 8500

We have the a909

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 16 of 39 (1,850 Views)

Re: Ink is leaking on my HP Officejet 8500

Hi rjlrls,

 

Cartridges have their own warranty out side of the normal warranty on the printer. If the cartridges are leaking you will need to call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

I am an HP employee.

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SignLine
Posts: 35
Member Since: ‎02-13-2010
Message 17 of 39 (1,842 Views)

Re: Ink is leaking on my HP Officejet 8500

Pro 8500 is the a909g.

 

To contact support, well, go on your map, nav to UK, no numbers, I can buy a ticket, pay for more warranty, a service, but you can't just ring HP and speak to someone about your HP product, the very idea of it!!

 

 

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 18 of 39 (1,836 Views)

Re: Ink is leaking on my HP Officejet 8500

Hi SignLine,

 

Cartridges have their own warranty out side of the normal warranty on the printer. If you feel that the cartridges have leaked into the printer, and the cartridges are still in warranty you will need to call the following number to reach customer support in the UK.

 

In-Warranty & Out-of-Warranty
0845 161 0030

I am an HP employee.

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SignLine
Posts: 35
Member Since: ‎02-13-2010
Message 19 of 39 (1,832 Views)

Re: Ink is leaking on my HP Officejet 8500

The cartridges do not leak, the waste ink container on bottom right of the printer as you look at it is where it is leaking out of the bottom of the printer onto my lovely desk, and it also leaks into the inner right corner of the paper feed tray.

 

As it is doing this and as you say I should be able to print 20,000 a month or whatever you said, and I'm doing about 600 can I get it seen to on the basis that it fails to print what it is designed to be able to print, as in unfit for purpose.

 

I'll try that number maybe but I won't hold my breath that I'll get any help.

 

Thanks.

Intern
SignLine
Posts: 35
Member Since: ‎02-13-2010
Message 20 of 39 (1,797 Views)

Re: Ink is leaking on my HP Officejet 8500

We can'r even print now as there is so much ink leaking from underneath the capping station and into the paper feed tray, decided I need to get it apart, clean out the muck, put it back together, I can unclip the grey surround to a point but don't want to break it and can I even get to the waste ink tray from the outside?

 

If so, how?

 

I don't really want to pay for an engineer to come out to sort something out that shouldn't need sorting and after what must be 2 decades now of using HP I'm all up for taking a sledge hammer to this HOS (heap of ....) and buy Canon to replace the lot, got 4 HP printers, HP laptop, wider format HP printer for building plans, it can all go.

 

No longevity, support that is worse than Microsoft who have finally stopped hiding, poor system with even the duplexer struggling at times, paper jam, no there isn't!!!!!!!!!!! and everything else, it makes me as a user sick to the back teeth of HP. 

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