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jimqbaum wrote:Hp Officejet j6480 All-in-One - Windows 7 - When I take my cartridge to Office Max for refill and put in printer, it reads as low/empty on the icon on the printer. Is it really low or did Office Max forget to put ink in and charge me as filled?
I have ran a alignment test and all is well on that end.
Hi Jim, so it's reading as low or empty but it's still letting you print? And the print quality is ok? Are you able to check the estimated ink levels?, or will Solution Center not work for you?
Solution two: Check estimated ink levels
Follow these steps to check the estimated ink levels using HP Toolbox.
- Make sure the product is on and connected to the computer.
- Open HP Solution Center .
- Windows XP: On the Windows taskbar, click Start , click All Programs , point to HP , and then click HP Solution Center .
- Windows Vista: On the Windows taskbar, click the Windows icon (
), click All Programs , click HP , and then click HP Solution Center . - Windows 2000: On the Windows taskbar, click Start , click Programs , point to HP , and then click HP Solution Center .
- Click Settings .
- Point to Print Settings , and then click Printer Toolbox . Printer Toolbox opens.
- Check the ink levels displayed on the Estimated Ink Levels tab.
Figure 1: Estimated ink levels
Ciara
