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3bt Honor Student
Honor Student
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Member Since: ‎10-14-2012
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Ink system error Oxc19a0042 after installing new ink cartridges 564 in Photosmart B209a

After installing genuine HP 564 cartridges in a Photosmart B209a printer, screen reads incompatible cartridges and printer went into ink system err Oxc19a0042. Have tried unplugging, putting old cartridges in, etc and still won't cancel error and print. These were unused new HP 564 cartridges. Why are they incompatible and what can I do to fix the problem?

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Re: Ink system error Oxc19a0042 after installing new ink cartridges 564 in Photosmart B209a

Professor
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 5 (3,339 Views)

Re: Ink system error Oxc19a0042 after installing new ink cartridges 564 in Photosmart B209a

This document about the 0x..... error may help out:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03081973&cc=us&dlc=en&lc=en&product=3777182&tmp...

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
3bt Honor Student
Honor Student
Posts: 2
Member Since: ‎10-14-2012
Message 3 of 5 (3,323 Views)

Re: Ink system error Oxc19a0042 after installing new ink cartridges 564 in Photosmart B209a

Worked beautifully. Thanks. I didn't think cleaning it would resolve incompatible cartridges.
Student
Posts: 1
Member Since: ‎04-16-2013
Message 4 of 5 (1,499 Views)

Re: Ink system error Oxc19a0042 after installing new ink cartridges 564 in Photosmart B209a

Unfortunately none of the steps fixed the issue. Is this another case of HP "built in obsoloesence"???? This is the second printer we have had that develops a "fault" after about 12 months which results in discarding the printer and buying a newer model. Maybe it is time to try another brand which may cost more to run but will last at least a reasonable time?

Student
Posts: 1
Member Since: ‎11-18-2014
Message 5 of 5 (900 Views)

Re: Ink system error Oxc19a0042 after installing new ink cartridges 564 in Photosmart B209a

This article did not help at all.  It only talks about printers with a removable printhead-mine does not have that feature.  Can you help?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation