10-14-2012 04:26 PM
After installing genuine HP 564 cartridges in a Photosmart B209a printer, screen reads incompatible cartridges and printer went into ink system err Oxc19a0042. Have tried unplugging, putting old cartridges in, etc and still won't cancel error and print. These were unused new HP 564 cartridges. Why are they incompatible and what can I do to fix the problem?
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10-15-2012 03:17 PM
This document about the 0x..... error may help out:
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
07-02-2014 06:55 PM
Unfortunately none of the steps fixed the issue. Is this another case of HP "built in obsoloesence"???? This is the second printer we have had that develops a "fault" after about 12 months which results in discarding the printer and buying a newer model. Maybe it is time to try another brand which may cost more to run but will last at least a reasonable time?