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Jgstary
Posts: 1
Member Since: ‎02-21-2014
Message 1 of 2 (453 Views)

Ink system failure 0xc19a0022

Hello,
I reset the printer and clean the printer-head. Then I reset the printer again and still have error message. Model B209a. Can you help thanks!
HP Support Agent
Waterboy71
Posts: 5,057
Member Since: ‎09-03-2013
Message 2 of 2 (421 Views)

Re: Ink system failure 0xc19a0022

 

Hi jgstary, sorry to hear that you are getting an Ink system failure on your printer. I see that you have already done the reset's on your printer. One other step I would like you to take is to please make sure you have the Power cable connected to a wall outlet and NOT in a Power Bar/Strip. HP printers already have a built in surge protector and if you have it in a Bar/Strip, the printer will not get all the power needed to function properly and it will cause false errors on the display screen. Here is a document that explains the issues with the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector .   Once you have the printer back on, if you are still getting the “Ink system failure” error, please click on the following link to troubleshoot 'Ink System Failure' or a '0x...' or a 'C2...' Error Message Displays on the Front Panel .

 

If the issue is still on the screen, please contact HP Total Care at 1-800-474-6836 or if you are outside North America, please Contact HP Worldwide.

 

Thanks for your time.

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