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Ink system failure (234 Views)
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Katiesue Student
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Katiesue
Posts: 1
Registered: ‎06-08-2012
Message 1 of 2 (234 Views)
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Ink system failure

‎06-08-2012 04:33 PM

I have an error Oxc19a0020 on an HP Photosmart C5380 All-in-one printer/scanner/photocopier.  OS Windows 7.

 

Have tried all the steps on the HP site 5 times.  Can anyone offer a solution.  I can't even work out how to order a new printhead off this site.

 

Thanks

 

Kate

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PhD Student PhD Student
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Ciara_B
Posts: 2,295
Registered: ‎11-27-2009
Message 2 of 2 (135 Views)
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Re: Ink system failure

‎08-04-2012 03:31 AM

Hi Katie,

When you go to the HP Part Store are you able to look up CN642A?

Replacing the printhead assembly

 

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
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