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Pos9
Posts: 1
Member Since: ‎04-25-2014
Message 1 of 2 (72 Views)

Help! My black ink will not print.  I have ran the "clean print-heads" to the point I have ran out of other colors of ink.  I bought a new cartridge and have done all the suggestions HP suggests.  What can I do?

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Bob_Headrick
Posts: 16,096
Member Since: ‎11-17-2008
Message 2 of 2 (60 Views)

Please read this post then provide some details.  What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? Are there any error messages on the printer or computer screen?

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

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