04-25-2014 01:11 PM
Help! My black ink will not print. I have ran the "clean print-heads" to the point I have ran out of other colors of ink. I bought a new cartridge and have done all the suggestions HP suggests. What can I do?
04-25-2014 03:11 PM
Please read this post then provide some details. What printer model? What operating system? How is the printer connected - USB, wired LAN, Wireless LAN, bluetooth? Are there any error messages on the printer or computer screen?
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button -------------------v
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V