Question
Reply
 
Student
ALHighwayman
Posts: 1
Member Since: ‎05-12-2014
Message 1 of 2 (77 Views)

Inkjet Cartridge Replacement Error Msgs

HPOfficejet6500A -Replaced low in ink HP Inkjet 920 Cartridge with exact duplicate....error message say new cartridge damage dor missing. Return empty previous cartridge , accepts old cartridge and goes returns to ready to print status with original low ink message, but does print..2nd new cartridge tried. same message, again return old cartridge, printer works but hsowing low in status as original state..??

Tutor
Ash84
Posts: 9
Member Since: ‎11-19-2009
Message 2 of 2 (55 Views)

Re: Inkjet Cartridge Replacement Error Msgs

Hello,

 

Welcome to the HP Support Forums! 

I understand you receive the error " The ink cartridge appears to be missing or damaged" when using a replacement cartridge on your HP Officejet 6500A printer.

 

If you have not already done so, please try the steps in the following link to see if that resolves the issue:

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02073774&tmp_task=solveCategory&cc=us&dlc=en&lc...

 

 

Although I am an HP employee, when I offer advice on HP Products, I'm speaking for myself and not for HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation