05-12-2014 08:49 AM
HPOfficejet6500A -Replaced low in ink HP Inkjet 920 Cartridge with exact duplicate....error message say new cartridge damage dor missing. Return empty previous cartridge , accepts old cartridge and goes returns to ready to print status with original low ink message, but does print..2nd new cartridge tried. same message, again return old cartridge, printer works but hsowing low in status as original state..??
05-14-2014 09:35 AM
Welcome to the HP Support Forums!
I understand you receive the error " The ink cartridge appears to be missing or damaged" when using a replacement cartridge on your HP Officejet 6500A printer.
If you have not already done so, please try the steps in the following link to see if that resolves the issue:
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies