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Installing Cartridges after moving to another country
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Regents Professor
Ciara_B
Posts: 6,480
Member Since: ‎11-27-2009
Message 11 of 25 (252 Views)

Re: Installing Cartridges after moving to another country

@Lilian_memory 

 

 

I'm going to send you a private msg (check out envelope at top right)

 

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
Maurofreitas
Posts: 9
Member Since: ‎03-17-2014
Message 12 of 25 (236 Views)

Re: Installing Cartridges after moving to another country

I am really disappointed with HP. When I bouyght my nprinter, I was never told that I would not be able to use it in another country.

When the cartridges depleted, I bought the ones indicated by the software and still cannot use it.,

It is been two weeks since I got in touch with the local support and so far, no contact back.

Now, I have the most expensive paper weight.

HP surely lost one costumer.

 

Regents Professor
Ciara_B
Posts: 6,480
Member Since: ‎11-27-2009
Message 13 of 25 (227 Views)

Re: Installing Cartridges after moving to another country

@Lilian_memory 

 

 

I got your private message, I'll request that the support team contacts you. 

 

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Regents Professor
Ciara_B
Posts: 6,480
Member Since: ‎11-27-2009
Message 14 of 25 (224 Views)

Re: Installing Cartridges after moving to another country

@Maurofreitas 

 

Sorry to hear about this experience, I will contact the Support team again on your behalf and ask that they contact you.

 

 

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
Maurofreitas
Posts: 9
Member Since: ‎03-17-2014
Message 15 of 25 (220 Views)

Re: Installing Cartridges after moving to another country

[ Edited ]

Today, finally they got in touch. But the support guy told me that I had to have the original cartridges in order to print a test page.

 

As I do not have them, he said there is nothing he can do.

 

I think I am giving up on HP products.

Student
arcos
Posts: 1
Member Since: ‎04-26-2014
Message 16 of 25 (174 Views)

Re: Installing Cartridges after moving to another country

My photosmart HP 5510 was purchased in Australia. I have now moved to Spain  and I need to use different cartrides. How do I reconfiure?

Top Student
newinHK
Posts: 6
Member Since: ‎12-03-2014
Message 17 of 25 (81 Views)

Re: Installing Cartridges after moving to another country

Hi, I have issue here in Hong Kong.

Bought my HP Photosmart 6510 while living in Japan. Recently moved to Hong Kong.

Cartridges 178 can not be bought in Hong Kong, so I have bought 564, but they are incompatible.

HP support Hong Kong do not seem know how to change regional setting online.... 

They keep telling me to go to one of their repair service center.

Not only is the photosmart not easy to carry on public transportation, they also want me to pay for changing regional setting!

Everywhere on forums I read that regional setting change should be possible just online when you have your computer, printer and new cartridges at hand. And it should be free of charge.

 

I really am not happy, as HP does not mention this regional lock when you purchase the product.

Who can help/advise me to change regional setting from Japan to Hong Kong online and for free?

Top Student
Maurofreitas
Posts: 9
Member Since: ‎03-17-2014
Message 18 of 25 (73 Views)

Re: Installing Cartridges after moving to another country

In my case, I only had a solution after the support service put me in touch with a supervisory level. But then, they needed me to print a test page, which was impossible since my original cartridges were empty. 

 

In the end, they offered me a new laser printer, which I accepted, although I used my original to print photos, which is not possible with the laser.

HP Support Agent
Jamieson
Posts: 5,277
Member Since: ‎03-11-2014
Message 19 of 25 (57 Views)

Re: Installing Cartridges after moving to another country

HI @newinHK , and welcome to the Forums!

 

To get this regionalized, I'd recommend giving us a call.  You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.

 

Thanks for posting on the HP Forums!

Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!

Jamieson
I work on behalf of HP

"Remember, I'm pulling for you, we're all in this together!" - Red Green.
Top Student
newinHK
Posts: 6
Member Since: ‎12-03-2014
Message 20 of 25 (39 Views)

Re: Installing Cartridges after moving to another country

[ Edited ]

Hi @Jamieson ,

That's of course what I tried before seeking help on this HP Support Forum!!

 

The Support team in HK keeps sending me to different people, whatever phone number I try. 

Finally when I got someone who wanted to help me, he directed me to go to a service center instead of solving the problem online...

I just want that regional code to be changed to Hong Kong ONLINE without taking the heavy Photosmart printer in public transportation to the 'nearest' service center.

 

 

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