Question
Installing Cartridges after moving to another country
Replies (15)
Reply
 
Regents Professor
Ciara_B
Posts: 6,284
Member Since: ‎11-27-2009
Message 11 of 16 (153 Views)

Re: Installing Cartridges after moving to another country

@Lilian_memory 

 

 

I'm going to send you a private msg (check out envelope at top right)

 

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
Maurofreitas
Posts: 8
Member Since: ‎03-17-2014
Message 12 of 16 (137 Views)

Re: Installing Cartridges after moving to another country

I am really disappointed with HP. When I bouyght my nprinter, I was never told that I would not be able to use it in another country.

When the cartridges depleted, I bought the ones indicated by the software and still cannot use it.,

It is been two weeks since I got in touch with the local support and so far, no contact back.

Now, I have the most expensive paper weight.

HP surely lost one costumer.

 

Regents Professor
Ciara_B
Posts: 6,284
Member Since: ‎11-27-2009
Message 13 of 16 (128 Views)

Re: Installing Cartridges after moving to another country

@Lilian_memory 

 

 

I got your private message, I'll request that the support team contacts you. 

 

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Regents Professor
Ciara_B
Posts: 6,284
Member Since: ‎11-27-2009
Message 14 of 16 (125 Views)

Re: Installing Cartridges after moving to another country

@Maurofreitas 

 

Sorry to hear about this experience, I will contact the Support team again on your behalf and ask that they contact you.

 

 

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
Maurofreitas
Posts: 8
Member Since: ‎03-17-2014
Message 15 of 16 (121 Views)

Re: Installing Cartridges after moving to another country

[ Edited ]

Today, finally they got in touch. But the support guy told me that I had to have the original cartridges in order to print a test page.

 

As I do not have them, he said there is nothing he can do.

 

I think I am giving up on HP products.

Student
arcos
Posts: 1
Member Since: ‎04-26-2014
Message 16 of 16 (75 Views)

Re: Installing Cartridges after moving to another country

My photosmart HP 5510 was purchased in Australia. I have now moved to Spain  and I need to use different cartrides. How do I reconfiure?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation