05-09-2014 07:38 AM
Recently on my Photosmart c7280, my light cyan quit printing completely under most circumstances, including:
1. When I print a photo
2. When I do the alignment test.
However, when I print the Test Page or the Self Test Diagnostic Page, all color squares print normally, including light-cyan.
I have already changed the light-cyan cartridge, which was not empty and I have run every cleaning, alignment, and diagnostic check listed on this website on troubleshooting. Nothing has worked.
Since the cartridge obviously is printing fine some of the time, I'm suspecting an internal software issue. I wonder if there is any kind of secret "reset" for this printer which might restore its full function.
05-12-2014 02:53 PM
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I see that you are having an issue with the colours not printing properly. So I can better assist you, Please respond with which Operating System you are running.
Thank you for your time.
05-14-2014 08:26 AM
Hi again stillstonevisio,
Thank you for getting back to me with the Windows operating system.
I do have a few steps that I would like you to try. If by chance you have the printer power cable connected to a power bar/strip, please remove it and plug the power cable directly to a wall outlet. Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please note that the printer listed in the document is a LaserJet printer and is only used as an example. The document i meant for HP products in general.
Another option would be to uninstall the software and drivers and then click on the following link for the HP Photosmart Full Feature Software and Drivers. This download is specifically for WIndows 8.1.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you once again for your time.
05-14-2014 08:58 AM
Plugging in directly to wall outlet did not resolve the problem. I will try uninstalling and reinstalling the drivers soon. If I do have to contact tech support, is there a way to get free support or do I have to pay for that?