11-22-2012 06:56 AM
I AM TRYING TO FIND A PLACE TO BUY A PRINTHEAD, HP PARTS REFERS ME TO MANY RESELLERS, HOWEVER NONE OF THESE HAVE THEM AVAILABLE!. DOES ANYONE KNOW WHERE I MIGHT FIND ONE TO BUY?.
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11-23-2012 08:15 AM
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I work for HP
02-08-2013 07:26 AM
Hi everyone, I have one new hp officejet Pro 8600 Premium and I would like to know if I can use it without these 'Setup cartridges'. When I opened the box I found that they removed my spare cartridges and my black setup cartridge. I am in Equatorial Guinea so I am not sure that I can find a retailer here.
Please could you help me?
02-08-2013 10:15 AM
@SDME- The printer needs to have the setup cartridges installed when one first takes the printer out of the box and sets it up to ensure that the printer will work. Set up cartridges prepare the printhead for use and the printer will not work if the set up cartridges are not used. One would get an error on the printer stating: "Use SETUP Cartridges". If you cannot return the printer to the retailer I would call into HP Total Care so that they can assist you with getting some setup cartridges. Here is the link for customers to contact HP worldwide. Select your location and language and it will provide you with the support options that are available in your region.