09-17-2012 05:28 PM
I have an HP Officejet 6700 Premium printer. I have been using it for two months, black ink only (running Windows 7, home). Today I received an error message: ink cartridges depleted. It says 'magenta cartridge depleted', but I have only printed in color one time, I've never used color since. I have everything set for black ink only, but it still will not print. I have run the HPPSdr.exe and the HPPDU.exe, but still it refuses to print with a full cartridge.
Any suggestions will be appreciated.
09-19-2012 02:08 PM
Are the cartridges the setup cartridges that came with the printer? The setup cartridges are used to prime the printhead, once they're depleted then we will need to use normal cartridges. You can click here to visit HP Sure Supply and search by print name, cartridge number, or product list to order a cartridge.
This type of printer uses a long life printhead and needs to use a little bit of ink from each cartridge to prevent the ink from drying and clogging the nozzles. The printer has the option to continue printing when the black cartridge (prints in composite black) is or one of the color cartridges (prints in grayscale) are depleted. You do not have to replace the cartridge until prompted to do so. Click here for a detailed description on P.74