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Honor Student
jsellis01
Posts: 4
Member Since: ‎01-11-2014
Message 1 of 6 (349 Views)
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Model 920XL Black HP inkjet Cartridge failure...

This is from simply twisting the orange cover over the ink release port and it began shooting out like crazy!!  The small foam-like insert was not there when this was removed so there was nothing to stop it from pouring out.  So when should I receive my check for a new Lane leather sofa???? 

 

IMG_7814 - HP 00 Black XL ink cartridge failure 2-sm.jpg

Honor Student
jsellis01
Posts: 4
Member Since: ‎01-11-2014
Message 2 of 6 (347 Views)

Re: Model 920XL Black HP inkjet Cartridge failure...

Here is another view...

 

IMG_7815 - HP 920 Black XL ink cartridge failure 3-sm.jpg

Honor Student
jsellis01
Posts: 4
Member Since: ‎01-11-2014
Message 3 of 6 (344 Views)

Re: Model 920XL Black HP inkjet Cartridge failure...

and here is one showing that I didn't even take the top vent cover strip off...

 

IMG_7818 - HP 920XL Black Cartridge Failure 4 - Top Seal.jpg

Honor Student
jsellis01
Posts: 4
Member Since: ‎01-11-2014
Message 4 of 6 (343 Views)

Re: Model 920XL Black HP inkjet Cartridge failure...

and finally, the HP label proving this was a genuine cartridge...

 

IMG_7819 - HP 920XL Black Cartridge Failure 5 - Label.jpg

Retired
OrnahP
Posts: 2,881
Member Since: ‎12-05-2012
Message 5 of 6 (333 Views)

Re: Model 920XL Black HP inkjet Cartridge failure...


I have forwarded your post to the right people for their review. You should hear back from someone shortly via Private Message on this forum.


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Regents Professor
Ciara_B
Posts: 6,480
Member Since: ‎11-27-2009
Message 6 of 6 (233 Views)

Re: Model 920XL Black HP inkjet Cartridge failure...

Just FYI, the tape marked Pull should be removed before twisting the orange shipcap. This ensures the cartridge is vented properly.

 

 

http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Correct-sequence-of-steps-to-insta...

 

 

Tab marked PULL.jpg    Twist shipcap.jpg

Although I am an HP employee, I am speaking for myself and not for HP.
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