04-19-2012 02:14 AM
It sounds like you have one of the older version cartridges. I would suggest that you get a replacement Black XL at the store, or failing that you should contact HP phone support.
The part no. you need begins with CN684. FYI there's more detail in the link below
Please let me know how you get on
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies