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Student
CJL59
Posts: 1
Member Since: ‎04-18-2012
Message 1 of 2 (1,108 Views)

My 564 xl cartridge is too large for my new HP PHOTOSMART 6510 printer. Why?

THE SYMBOL MATCHES THE SYMBOL IN THE PRINTER.  UNDER THE SMART PHONE THERE ARE THE NUMBERS 2011/06

Regents Professor
Ciara_B
Posts: 6,480
Member Since: ‎11-27-2009
Message 2 of 2 (1,098 Views)

Re: My 564 xl cartridge is too large for my new HP PHOTOSMART 6510 printer. Why?

Hi CJL59

It sounds like you have one of the older version cartridges. I would suggest that you get a replacement Black XL at the store, or failing that you should contact HP phone support.

The part no.  you need begins with CN684. FYI there's more detail in the link below

 

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c02750681

 

Please let me know how you get on

Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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