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Junetta
Posts: 1
Member Since: ‎03-04-2013
Message 1 of 2 (298 Views)

My 8500 All in one won't print blue or yellow. The black and magenta print fine.

The blue and yellow won't print but the black and magenta print fine.  I've cleaned printheads, aligned, checked for kinked lines, etc.  It can't be printheads if the black and magenta print, could it?  Hate to replace them if I don't have to.

Regents Professor
garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 2 of 2 (272 Views)

Re: My 8500 All in one won't print blue or yellow. The black and magenta print fine.

Hi Junetta,

 

I have one question for you.  Which 8500 printer do you have?  The troubleshooting steps differ from model to model.

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