08-21-2013 11:34 AM
My HP Officejet Pro 8500A plus black ink cartridge will not print. I just changed the black ink cartridge (HP brand), cleaned the cart and heads, ran the tool function for cleaning heads, used a second, new HP cartridge and it still won't print. I ran the tool function for cleaning heads on the second cartridge and got all the way to the 3rd cleaning and it just sets there saying "Now Printing" until I cancel it.
What do I do
08-22-2013 08:20 AM
Sorry that you are having a problem with the black printing out.
If you have taken out the print head and cleaned manually, and still get the same results, you may have a bad print head. This may need replacing.
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
I work for HP