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Nikki_Tarver
Posts: 1
Member Since: ‎08-21-2013
Message 1 of 2 (895 Views)

My HP Officejet Pro 8500A plus black ink cartridge will not print.

My HP Officejet Pro 8500A plus black ink cartridge will not print. I just changed the black ink cartridge (HP brand), cleaned the cart and heads, ran the tool function for cleaning heads, used a second, new HP cartridge and it still won't print.  I ran the tool function for cleaning heads on the second cartridge and got all the way to the 3rd cleaning and it just sets there saying "Now Printing" until I cancel it.

What do I do

Regents Professor
Rudy1906
Posts: 4,893
Member Since: ‎10-11-2012
Message 2 of 2 (880 Views)

Re: My HP Officejet Pro 8500A plus black ink cartridge will not print.

Sorry that you are having a problem with the black printing out. 

 

If you have taken out the print head and cleaned manually, and still get the same results, you may have a bad print head. This may need replacing. 

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