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Student
TamiTakata
Posts: 1
Member Since: ‎09-19-2012
Message 1 of 2 (2,635 Views)

My black ink cartridge has ink but it won't print anything in black. How do I get it to work?

My black ink cartridge has ink but it won't print anything in black.

HP All in One Printer B210a

How do I get it to work again.

I did get a message that said temporary head failure (or something like that) a few days earlier and it said to shut the printer off and then turn back on. 

Printer worked for a day and now only the other colors will work.

Associate Professor
Arkle1
Posts: 1,438
Member Since: ‎02-24-2011
Message 2 of 2 (2,630 Views)

Re: My black ink cartridge has ink but it won't print anything in black. How do I get it to work?

Hi there, take a look at the instructions on this support document for things to do when you get a message indicating a problem with the printhead, that may well be what's contributing to the black not printing issue http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02264150&cc=ie&dlc=en&lc=en&product=4021935&tmp...

 

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