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Honor Student
Eruption
Posts: 2
Member Since: ‎05-12-2014
Message 1 of 3 (100 Views)

My hp6900 E709a will not print in black

My hp6900 E709a will not print in black

Honor Student
Eruption
Posts: 2
Member Since: ‎05-12-2014
Message 2 of 3 (97 Views)

Re: My hp6900 E709a will not print in black

Sorry that should have been

My hp officejet 6500 E709a will not print in BLACK ink.

Regents Professor
Ciara_B
Posts: 6,305
Member Since: ‎11-27-2009
Message 3 of 3 (67 Views)

Re: My hp6900 E709a will not print in black

@Eruption 

 

If you've already tried the usual troubleshooting like checking ink levels, running a Printhead Clean etc....

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01641184

 

...then one thing worth a shot (if the printer is out of warranty) is to soak the printhead as described HERE

 

1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.

 

 

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
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