My photosmart c310 printer is not printing black ink (1438 Views)
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Student
forgotten555
Posts: 1
Member Since: ‎06-08-2012
Message 1 of 2 (1,438 Views)
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My photosmart c310 printer is not printing black ink

Hi

I have HP Photosmart C310 All in one printer and I've been using it for quite few months but now I am having problem with it not being able to print black color; whenever i try to print or copy docuements in black it produce blank pages. I have installed new ink catridges and updated the printer firmware but no sucess. When I try to do ink alignment i get an error saying the alignment failed. How can i solve the problem?

Associate Professor
Daniel_L
Posts: 1,792
Member Since: ‎11-28-2011
Message 2 of 2 (1,409 Views)

Re: My photosmart c310 printer is not printing black ink

Hey forgotten555,

I'd recommend checking out this article:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02658559&cc=us&dlc=en&lc=en&product=4231205&tmp...

This may help you get the issue resolved regarding the alignment failed message and may clear the initial problem as well.
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