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Student
Posts: 1
Member Since: ‎06-14-2014
Message 1 of 2 (132 Views)

My printer isn't printing red! HP Photosmart Premium C309g

It prints yellow instead of red.    This happens every time I install a new megenta cartridge!  I just can't remember how I fixed it last time.  Any ideas?

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HP Support Agent
Posts: 8,151
Member Since: ‎09-02-2013
Message 2 of 2 (101 Views)

Re: My printer isn't printing red! HP Photosmart Premium C309g

Hi deborahjadams

 

I am sorry to hear that this is a reoccurring issue. I understand you are unable to print red, but yellow prints in its place.

 

I truest the solutions offered in the following document will help you to resolve the issue; Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.

 

Please let me know if this resolves the issue, or if you require additional assistance. I will watch for your reply, thanks.

 

 

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