06-14-2014 10:46 PM
It prints yellow instead of red. This happens every time I install a new megenta cartridge! I just can't remember how I fixed it last time. Any ideas?
06-17-2014 09:32 AM
I am sorry to hear that this is a reoccurring issue. I understand you are unable to print red, but yellow prints in its place.
I truest the solutions offered in the following document will help you to resolve the issue; Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
Please let me know if this resolves the issue, or if you require additional assistance. I will watch for your reply, thanks.
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- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies