06-14-2014 10:46 PM
It prints yellow instead of red. This happens every time I install a new megenta cartridge! I just can't remember how I fixed it last time. Any ideas?
06-17-2014 09:32 AM
I am sorry to hear that this is a reoccurring issue. I understand you are unable to print red, but yellow prints in its place.
I truest the solutions offered in the following document will help you to resolve the issue; Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
Please let me know if this resolves the issue, or if you require additional assistance. I will watch for your reply, thanks.
Please click the "Thumbs Up", just below, if you LIKE my post, or to say Thanks for helping!
Please also consider marking my post as “Accept as Solution" if you feel my post helped solve your issue, it will help others find a solution.
Sunshyn2005 - I work on behalf of HP