06-14-2014 10:46 PM
It prints yellow instead of red. This happens every time I install a new megenta cartridge! I just can't remember how I fixed it last time. Any ideas?
06-17-2014 09:32 AM
I am sorry to hear that this is a reoccurring issue. I understand you are unable to print red, but yellow prints in its place.
I truest the solutions offered in the following document will help you to resolve the issue; Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
Please let me know if this resolves the issue, or if you require additional assistance. I will watch for your reply, thanks.