My printer keeps saying There is a problem with the printhead? OK But what to do ?

[rie74]

Sorry I'm not to informed about this printer except its fairly new. It keeps saying that there is a problem with the printhead. I saw where the clean printhead or other things but I dont have a handbook. How do I fix a printhead problem?

[E-roq]

Hey @rie74,

Welcome to the HP Support Forum.  I hope you enjoy your experience here. :robothappy:

I understand you're encountering a problem with printhead status on your HP Officejet 6812 e-All-in-One Printer.  I would like to assist you with this.

I recommend you perform a 'hard reset':

1. With your printer powered on, try the following steps: 
2. Disconnect the power cord from the rear of the printer.
3. Wait 60 seconds.
4. Reconnect the power cord to the rear of the printer.
5. Press the Power button to turn on the printer.

If the error message persists, as per this article, I recommend you call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

I hope this helps.  Thank you for posting in the HP Support Forum and have a great day.  :robotvery-happy: 

[Senseiloki]

I tried this Solution and it worked for 2 out of the 4 page document I was trying to print.  I just bought this thing a month ago!

Looks like I will have to try to call support when I get a chance...  unless there are other options available now?

[jj_jackson]

This does nothing for me. Terrible! I just bought this!

[E-roq]

Hey @Senseiloki and @jj_jackson, 

I recommend you reach out to our tech support team. You can click on the following link to initiate a case: www.hp.com/contacthp/

Once you fill out the online form to create your case you can choose from different direct contact methods.

Best of luck, 

[Ciara_B]

Hi folks, just checking you got a replacement printer from HP Support?

Thanks, Ciara

FYI, for details on how to contact HP Support for a replacement check out the links below

Americas & Asia

http://support.hp.com/us-en/document/c04839288

Europe, Middle East, Africa

http://support.hp.com/us-en/document/c04839289

[Applegate1]

I have a 6830 with the same problem. I followed the advice about disconnecting to no avail. I called the 800 number and was referred back here. HP used to be a good company with good printers. That is no longer true. The 6830 has problems that can't be fixed. This is the last hp printer for me.

[Senseiloki]

Well I did need a new one. They sent me a refurbished printer (which looked brand new) free of charge. It arrived in about 5 days. I sent the broken one back immediately. According to the tracking number it arrived on July 27th. On August 3rd I received an email that they were going to charge my credit card because I never returned the broken one! So, I had to fumble for their number again and finally got someone who could check on it for me. They said it did arrive and to disregard the email. With everything that has gone on... Let's just say I will be watching my credit card statement like a hawk....

[E-roq]

@Senseiloki, glad to hear your printer exchange issue's cleared up. It seems the automatic email was sent out hastily. 

@Applegate1, if you can bypass the error on the printer's display try the following steps: 

Step two: Make sure the cartridges are installed correctly

1. Turn on the printer
2. Lift the cartridge access door to open it.
3. To remove the cartridge, press the tab on the front of the cartridge to release it, and then remove it from the slot.
   Figure : Remove the cartridge

   

    note:

   Do not leave the cartridges outside the printer longer than 30 minutes. Doing so can result in damage to both the printer and the cartridges.

4. Examine the vent area, which is located on top of the cartridge, next to the HP logo.

   Figure : Vent area

   
5. If an orange tab is attached to any cartridge, remove it.
   Figure : Orange tab

   
6. If any of the cartridges have clogged vents, use a pin to clean the vents.

   Figure : Correctly vented

   Figure : Vent clogged with adhesive

7. Using the colored shape icons for help, slide each cartridge into the correct empty slot, and then press down until the cartridge snaps firmly into place in the slot.
   Figure : Snap the cartridge into place

   
8. Close the cartridge access door.
9. Check the printer control panel display.
   • If the error message has disappeared, try printing to check the print quality. If the print quality is acceptable, the issue is resolved and there is no need to continue troubleshooting.
     If the print quality is not acceptable, continue to the next step to use the automatic printhead cleaning utility.
   • If the error message persists, continue to the next solution in this document.

Step three: Use the automatic printhead cleaning utility

1. Make sure that plain white U.S. letter or A4 size paper is loaded in the tray.
2. On the printer control panel, touch the Setup icon ().
3. Touch Tools, and then touch Clean Printhead. The printer cleans the printheads, and then prints a test page.

• If the print quality is acceptable on the test page then there is no need to continue to troubleshoot.

(Source)

Let me know if this helps. 

Have a great day!

[Applegate1]

I replaced all my print cartridges yesterday and it didn't solve the problem.  I'm replacing my almost new printer for a refurbished one that should get here within two weeks.  This is the second major problem I have had with a printer I bought two months ago.  Not happy with HP, but I hope the refurbished one works.