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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-19-2015 06:59 PM

HP Recommended

Right. It worked. For now!  But, it will come back. Let me know in a few weeks, when that ugly printhead problem, rears it's ugly "head"!!  LOL

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‎11-23-2015 04:49 AM

HP Recommended

@SadieDog

 

I appreciate your frustration with this. Have you called HP Support for a replacement printer?

 

http://support.hp.com/us-en/document/c04839288

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎11-23-2015 05:45 AM

HP Recommended

Yes. My husband has called HP support and was offered a new printer for $250 with a lifetime warranty. That is utterly ridiculous! Really, HP? Come on!!!  We get the new printer, we're out 250 bucks, the print head stops working, we send it in for a "new" refurbished printer, which, ultimately, will have a non-functioning print head, as well!! You see the pattern here?? It's a vicious cycle of sending in, receiving, sending in, receiving,. . . .a refurbished printer, that will never work correctly!! NEVER!!!

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‎11-26-2015 05:40 AM

HP Recommended

@SadieDog

 

I'm really sorry about all the trouble you've had hear. What was the new printer model? I'm happy to help follow up for you, so I'll send you a private msg (check out the envelope at the top right)

 

Thanks

Ciara

 

Just FYI for anyone else on this thread please see below for support documents with details on contacting Support

 

Americas & Asia

http://support.hp.com/us-en/document/c04839288

 

Europe, Middle East, Africa

http://support.hp.com/us-en/document/c04839289

 

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎11-27-2016 12:34 PM

HP Recommended

Same here.  I've had nothing but trouble with the new 6830 AND the refurbushed on taht they finally sent me.  I'm done with HP printers.

 

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