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- Re: New Photosmart 5520 won't print in black
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10-21-2012 02:56 PM
I have a new HP Photosmart 5520 all in one printer. The black ink ran out so I replaced it with a previously used ink cartridge that is the same type # 564 but an XL version. This cartridge was barely used. Now I can't get anything to print in black. It will print in color, but not black. I've tried shutting off the printer. I put the cartridge back in my other printer and it worked fine. What do I need to do?
Solved! Go to Solution.
Accepted Solutions
11-10-2013 08:05 PM - last edited on 02-24-2017 11:47 AM by OscarFuentes
@edgarlogcabin wrote:my 5520 hp printer will not print black
The troubleshooting steps in the document here may help resolve issues with black not printing on your Photosmart 5520. Especially make sure to check the vents as shown in Solution Six.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
10-21-2012 09:09 PM
The post here may help.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
07-02-2013 07:26 PM
Printer won't print black, new black cartridge installed, it still won't print black. on test print color is working fine but no black print. tried turning off/unplugging and even booting computer. what else should I do. printer was bought new from Staples May 4th this year. any help welcome, thanks. other than getting a new one.
07-12-2013 10:14 AM - last edited on 02-23-2017 08:37 PM by OscarFuentes
HI b16,
I understand that your black ink isn't printing. Where you able to try steps below?
Let me know how it goes.
07-29-2013 05:05 PM - last edited on 02-23-2017 09:12 PM by OscarFuentes
Hi irshlady,
Try running the Clean Printhead utility up to 3 times. Click Here
If that doesn't help, you can follow the other steps in the above link that covers Print Quality issues. Let me know if that helps.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert
07-29-2013 05:08 PM - last edited on 02-23-2017 09:12 PM by OscarFuentes
@irshlady wrote:i have a hpphotosmart5520 printer when i print the black information is very faint in color there is a new cartridge and it is still doing the same thing has anybody had this problem
The troubleshooting steps in the document here may help resolve issues with black not printing on your Photosmart 5520. Especially make sure to check the vents as shown in Solution Six.
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.
08-13-2013 02:49 PM
Hello,
I just thought I’d check in to ask if you were able to resolve your issue.
Rich
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert
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