New Photosmart 5520 won't print in black (13081 Views)
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Honor Student
pstrong
Posts: 1
Registered: ‎10-21-2012
Message 1 of 21 (13,081 Views)
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New Photosmart 5520 won't print in black

I have a new HP Photosmart 5520 all in one printer.  The black ink ran out so I replaced it with a previously used ink cartridge that is the same type # 564 but an XL version.  This cartridge was barely used.  Now I can't get anything to print in black.  It will print in color, but not black.  I've tried shutting off the printer.  I put the cartridge back in my other printer and it worked fine.  What do I need to do?

 

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Bob_Headrick
Posts: 14,063
Registered: ‎11-17-2008
Message 2 of 21 (13,069 Views)

Re: New Photosmart 5520 won't print in black

The post here may help.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

<----   If my answer was helpful please click the "Thumbs Up" to say "Thank You".

        If your problem is solved please click the "Accept as Solution" button ---->

Student
12lou
Posts: 1
Registered: ‎05-28-2013
Message 3 of 21 (11,795 Views)

Re: New Photosmart 5520 won't print in black

new black ink  printer will not print 

Regents Professor
garytech1
Posts: 4,641
Registered: ‎01-11-2012
Message 4 of 21 (11,761 Views)

Re: New Photosmart 5520 won't print in black

Hi 12lou,

 

I see that your printer is not printing black ink.  

 

 

What printer do you have?



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Click "Accept as Solution" if it solved your problem, so others can find it.
I work for HP
b16 Student
Student
b16
Posts: 1
Registered: ‎07-02-2013
Message 5 of 21 (11,233 Views)

Re: New Photosmart 5520 won't print in black

Printer won't print black, new black cartridge installed, it still won't print black. on test print color is working fine but no black print. tried turning off/unplugging and even booting computer. what else should I do. printer was bought new from Staples May 4th this year. any help welcome, thanks. other than getting a new one.

Regents Professor
garytech1
Posts: 4,641
Registered: ‎01-11-2012
Message 6 of 21 (11,026 Views)

Re: New Photosmart 5520 won't print in black

HI b16,

 

I understand that your black ink isn't printing.  Where you able to try steps below?

 

 

 

Print Quality

 

 

Let me know how it goes.  



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Click "Accept as Solution" if it solved your problem, so others can find it.
I work for HP
Student
irshlady
Posts: 1
Registered: ‎07-29-2013
Message 7 of 21 (10,675 Views)

Re: New Photosmart 5520 won't print in black

i have a hpphotosmart5520 printer when i print the black information is very faint in color there is a new cartridge and it is still doing the same thing has anybody had this problem

Distinguished Professor
Rich1
Posts: 2,840
Registered: ‎01-11-2012
Message 8 of 21 (10,663 Views)

Re: New Photosmart 5520 won't print in black

Hi irshlady,

 

Try running the Clean Printhead utility up to 3 times.  Click Here

 

If that doesn't help, you can follow the other steps in the above link that covers Print Quality issues.  Let me know if that helps.

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert
Provost
Bob_Headrick
Posts: 14,063
Registered: ‎11-17-2008
Message 9 of 21 (10,663 Views)

Re: New Photosmart 5520 won't print in black


irshlady wrote:

i have a hpphotosmart5520 printer when i print the black information is very faint in color there is a new cartridge and it is still doing the same thing has anybody had this problem


The troubleshooting steps in the document here may help resolve issues with black not printing on your Photosmart 5520.  Especially make sure to check the vents as shown in Solution Six.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

<----   If my answer was helpful please click the "Thumbs Up" to say "Thank You".

        If your problem is solved please click the "Accept as Solution" button ---->

Distinguished Professor
Rich1
Posts: 2,840
Registered: ‎01-11-2012
Message 10 of 21 (10,355 Views)

Re: New Photosmart 5520 won't print in black

Hello,
I just thought I’d check in to ask if you were able to resolve your issue.
Rich

Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.

Please select the "Accept as Solution" button on the post that best answers your question.

I appreciate your input ! ___________________________________ _____

Thank You,
Rich
Expert
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