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Student
georgiaf95
Posts: 1
Member Since: ‎04-25-2014
Message 1 of 2 (81 Views)

New cartridge is empty

I bought brand new HP cartridges (multi color) and they seem empty! Printer is Officejet Pro 8600. Ive tried all help suggestions.

HP Support Agent
Rainbow7000
Posts: 7,943
Member Since: ‎09-02-2013
Message 2 of 2 (52 Views)

Re: New cartridge is empty

Hello there, Welcome to the Forums! I hope you enjoy your experience:smileyhappy:

 

I noticed your post about the new ink cartridges appearing to be empty. I do understand that you have tried some troubleshooting however, I just want to make sure you have tried all of the steps in the guide I have found for cartridge problems. Please look it over, try anything you haven't yet tried and if it doesn't help, call HP's Technical Support to see what your options are with them.

 

I hope this gets resolved for you!

 

Ink Cartridge Problem

 

 

If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.

 

Thanks for posting and have a great day:smileyhappy:

 

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R a i n b o w 7000
I work on behalf of HP

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